About Ford Credit
Ford Credit is the name Ford customers in the UK see on their finance paperwork. Behind it is FCE Bank plc, Ford Motor Company’s UK finance business, based in Laindon, Essex. Most people deal with it through a franchised Ford dealer, where hire purchase or PCP finance is arranged as part of buying the car.
Anyone who had Ford Credit finance between 2007 and 2024 may be covered by the FCA’s compensation scheme for car finance commission.
What Ford Credit took off your payout
Compensation is usually made up of three parts. Only one of them is what we reclaim.
Can I claim?
- Ford Credit paid you compensation, under the FCA scheme, after a complaint or through the Financial Ombudsman.
- The compensation included interest, with tax deducted.
- You were a basic-rate or non-taxpayer in the tax year you were paid.
Ford Credit questions
Will claiming affect my Ford Credit compensation?
No. The rebate is a separate claim to HMRC. Ford Credit isn’t involved and your compensation doesn’t change.
I had more than one Ford Credit agreement
Every payout you received in the same tax year goes into one claim, including payouts from other lenders.
Ford Credit hasn’t paid me yet
Reserve your rebate now. We’ll tell you when payments start and file for the right tax year once you’re paid.
My letter doesn’t show any tax deducted
If no tax was deducted, there’s nothing to reclaim. If you’re not sure, our case team can check it for you at no cost.
What do you do for me?
We check what you’re owed, work out the right tax year, prepare and submit the claim to HMRC as your agent, deal with any questions and send you the balance after our fees.
Sources
- Financial Ombudsman Service decision DRN-3921551 (FCE Bank plc trading as Ford Credit)
- Companies House: FCE Bank plc, persons with significant control
- FCA: FCA confirms motor finance redress scheme
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