About First Response Finance
Based in Nottingham, First Response Finance is a car finance lender owned by ITOCHU Europe plc. It lends on used cars, including through hire purchase, where you pay a deposit and monthly instalments and own the car after the final payment. The finance is usually arranged by the dealer, so First Response’s name appears on the agreement rather than the dealer’s.
Customers who took out First Response finance between 2007 and 2024 may be covered by the FCA’s compensation scheme for car finance commission.
What First Response took off your payout
Compensation is usually made up of three parts. Only one of them is what we reclaim.
Can I claim?
- First Response Finance paid you compensation, under the FCA scheme, after a complaint or through the Financial Ombudsman.
- The compensation included interest, with tax deducted.
- You were a basic-rate or non-taxpayer in the tax year you were paid.
First Response questions
Will claiming affect my First Response Finance compensation?
No. The rebate is a separate claim to HMRC. First Response Finance isn’t involved and your compensation doesn’t change.
I had more than one First Response agreement
Every payout you received in the same tax year goes into one claim, including payouts from other lenders.
First Response hasn’t paid me yet
Reserve your rebate now. We’ll tell you when payments start and file for the right tax year once you’re paid.
My letter doesn’t show any tax deducted
If no tax was deducted, there’s nothing to reclaim. If you’re not sure, our case team can check it for you at no cost.
What do you do for me?
We check what you’re owed, work out the right tax year, prepare and submit the claim to HMRC as your agent, deal with any questions and send you the balance after our fees.
Sources
- Companies House: First Response Finance Limited (03560611), persons with significant control
- Financial Ombudsman Service: decision DRN-4184983
- FCA: PS26/3 Motor finance consumer redress scheme
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