A common concern among potential claimants is that they no longer have their original car finance paperwork. The good news is that you do not need to have everything to hand — but knowing what is useful (and what is not essential) will help you move forward with confidence.
The Most Useful Document: Your Finance Agreement
Your original finance agreement is the most valuable document you can have. It will show your agreement reference number, the lender’s name, the interest rate you were charged, the total amount payable, and the term of the agreement. This information makes it easier to identify the deal and calculate any potential overcharge.
What If I Cannot Find My Agreement?
Do not worry — you are not alone. Many people no longer have paperwork for finance agreements taken out five or ten years ago. Under the Consumer Credit Act, lenders are legally required to provide you with a copy of your agreement on request, and they must do so within a set timeframe. You can write to your lender directly and ask for a copy, or a claims management service can request this on your behalf.
Other Helpful Information
Even without the full agreement document, having any of the following will help: the name of the dealership where you bought the car, the approximate date of the finance agreement, the lender’s name if you remember it, the make and model of the vehicle, and any old bank statements showing regular finance payments. Each of these can help trace the agreement and confirm the details.
What About Settled or Very Old Agreements?
Lenders are required to retain records of credit agreements for a minimum period, but for older agreements there may be gaps. Even so, many lenders hold records going back further than the legal minimum, and the FCA’s review has prompted lenders to make their records more accessible. It is always worth requesting your records even if you are uncertain whether they still exist.
Ready to Start?
You do not need to have your documents ready before checking your eligibility. Use our eligibility checker to see if your agreement is likely to qualify, and we can help guide you through the documentation step if your claim proceeds.